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关于全县12345政务服务热线诉求办理情况的通 报
索引号: yishuixfbgs/2018-0000023 发布机构: 沂水县府办公室 发布日期: 2018-09-11 浏览次数:
主题词: 工作动态 公开方式: 主动公开 文      号: 沂政办发〔2018〕70号
 



各乡镇(街道)人民政府(办事处),沂水经济开发区,县政府各部门:

2017121—2018630日,全县12345政务服务热线共承办工单34380件,主要集中在供暖、市容环境、干部作风、物业管理、社会救助、居民用水、环境保护管理等方面。

6月份是全市第二季度考核的关键时期,热线办通过电话催办、专项通报、书面督办、现场督办、媒体曝光、重点约谈等方式化解重办诉求,加快工单办结,确保全县整体办理质量。期间,大部分单位按照工作要求,及时进行整改落实,但仍有部分单位思想上不重视、行动上不落实,诉求办理不及时、不到位,重办单化解工作进展慢、效果差。对全县面上工作影响较大的乡镇(街道)、部门有:沂城街道、道托镇、许家湖镇、黄山铺镇、高桥镇、夏蔚镇,财政局、公路局、民政局、房管办、公安局、卫计局、供电公司、税务局、交警大队、教体局、住建局、综合行政执法局。

目前,全年时间已过半,仍有部分诉求未得到有效落实。各级各部门要围绕群众反映的重点、难点、焦点问题,诚心实意办实事,尽心竭力解难事,坚持不懈做好事,坚持把解决单个的民生问题与提升整体的民生质量结合起来,把解决遗留的民生问题与满足群众的新要求新期待结合起来,献计出力,排忧解难,着力提高诉求办理质量,真正使群众得到更多实惠。


附件:1. 各乡镇(街道)热线考核综合得分表

2. 县直各承办单位热线考核综合得分表


沂水县人民政府办公室

                                2018724




附件1

各乡镇(街道)热线考核综合得分表


单位名称

承办量

满意率

重办率

办结率

督查督办率

按期回复率

综合得分

名次


428

98.5714286%

5.6074766%

99.2990654%

4.4392523%

99.2990654%

85.0295327

1


671

97.6320583%

5.2160954%

99.8509687%

2.3845007%

99.8509687%

84.9995032

2


四十里堡镇

694

97.8346457%

6.7723343%

99.2795389%

5.0432277%

99.1354467%

84.4826549

3


844

95.9876543%

4.3838863%

99.7630332%

2.1327014%

99.8815166%

84.4427769

4


462

97.1502591%

7.1428571%

99.7835498%

4.1125541%

99.1341991%

84.3096023

5


713

94.7019868%

2.5245442%

99.7194951%

2.9453015%

99.8597475%

84.1086353

6


1179

95.9745763%

6.4461408%

99.6607294%

2.8837998%

99.4910941%

84.0251829

7


900

95.9942775%

7.5555556%

99.7777778%

2.2222222%

98.8888889%

83.8953743

8


1226

96.7294351%

8.4828711%

99.4290375%

4.6492659%

99.5106036%

83.8620887

9


经济开发区

564

95.0000000%

5.4964539%

99.6453901%

2.4822695%

99.1134752%

83.7417021

10


龙家圈街道

2144

94.7242206%

4.9440299%

99.7201493%

3.2182836%

99.7201493%

83.7235383

11


658

96.2121212%

7.5987842%

99.2401216%

6.0790274%

99.6960486%

83.6476927

12


306

94.0000000%

6.2091503%

100.0000000%

1.3071895%

99.0196078%

83.3554248

13


893

94.7443182%

7.3908175%

99.6640538%

3.4714446%

99.6640538%

83.3123673

14


956

93.6827957%

7.4267782%

99.7907950%

4.0794979%

99.3723849%

82.8110838

15


880

93.9759036%

10.5681818%

99.5454545%

6.3636364%

99.6590909%

82.2635159

16


1832

92.7875244%

9.6615721%

99.4541485%

3.4934498%

99.8908297%

82.1525288

17


701

92.0863309%

11.2696148%

100.0000000%

4.9928673%

99.8573466%

81.5764016

18


3288

89.6967341%

14.9330900%

98.8442822%

6.9038929%

99.7871046%

79.6920930

19


备注:该通报成绩为日常考核成绩,未将承办量考核成绩计算在内,承办量考核成绩根据各乡镇全年承办量实际情况年终时统一计算。


附件2

县直各承办单位热线考核综合得分表


单位名称

承办量

满意率

重办率

办结率

督查督办率

按期回复率

综合得分

名次

综合行政执法局

4807

96.5259833%

6.8857916%

99.8127730%

2.1427086%

100.0000000%

94.4624799

1

2655

95.1207729%

9.0018832%

99.9623352%

1.5065913%

86.7419962%

83.7853655

2

市场监督管理局

1205

97.2946860%

2.9045643%

99.9170124%

1.3278008%

100.0000000%

80.5032596

3

991

96.1761298%

5.2472250%

99.7981837%

1.6145308%

99.8990918%

78.7646175

4

451

98.6159170%

2.4390244%

100.0000000%

0.4434590%

98.8913525%

77.8931541

5

580

97.0326409%

3.7931034%

100.0000000%

2.5862069%

99.1379310%

77.5142270

6

952

94.4444444%

7.3529412%

99.7899160%

4.5168067%

97.6890756%

77.3084627

7

118

100.0000000%

1.6949153%

100.0000000%

0.8474576%

100.0000000%

77.1719676

8

29

100.0000000%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

77.1406574

9

19

100.0000000%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

77.0790514

10

18

100.0000000%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

77.0748908

11

16

100.0000000%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

77.0665696

12

7

100.0000000%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

77.0291242

13

6

100.0000000%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

77.0249636

14

5

100.0000000%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

77.0208030

15

4

100.0000000%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

77.0166424

16

3

100.0000000%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

77.0124818

17

3

100.0000000%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

77.0124818

17

互联网信息办公室

2

100.0000000%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

77.0083212

19

2

100.0000000%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

77.0083212

19

2

100.0000000%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

77.0083212

19

2

100.0000000%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

77.0083212

19

2

100.0000000%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

77.0083212

19

检验检测中心

1

100.0000000%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

77.0041606

24

1

100.0000000%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

77.0041606

24

1

100.0000000%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

77.0041606

24

1

100.0000000%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

77.0041606

24

1

100.0000000%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

77.0041606

24

1

100.0000000%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

77.0041606

24

1

100.0000000%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

77.0041606

24

388

98.5663082%

4.3814433%

99.2268041%

2.0618557%

97.6804124%

76.9888090

31

交通运输局

503

96.1630695%

5.5666004%

99.8011928%

1.1928429%

100.0000000%

76.7081062

32

30

100.0000000%

3.3333333%

100.0000000%

0.0000000%

96.6666667%

76.3248180

33

783

91.7757009%

6.2579821%

100.0000000%

1.6602810%

99.6168582%

76.1889507

34

广

17

100.0000000%

5.8823529%

100.0000000%

0.0000000%

100.0000000%

76.0707302

35

邮政储蓄银行

6

100.0000000%

0.0000000%

100.0000000%

0.0000000%

83.3333333%

75.8582969

36

12

100.0000000%

8.3333333%

100.0000000%

0.0000000%

100.0000000%

75.6332605

37

55

97.4358974%

3.6363636%

100.0000000%

0.0000000%

96.3636364%

75.4586698

38

政务服务中心

34

95.0000000%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

75.3914604

39

239

95.0000000%

5.8577406%

100.0000000%

2.5104603%

100.0000000%

75.1179397

40

70

98.1132075%

7.1428571%

100.0000000%

4.2857143%

97.1428571%

74.9594360

41

352

93.0147059%

5.9659091%

99.7159091%

1.9886364%

99.7159091%

74.8521780

42

国土资源局

312

91.4163090%

4.1666667%

99.6794872%

0.6410256%

100.0000000%

74.5085587

43

国有林场总场

6

100.0000000%

16.6666667%

100.0000000%

0.0000000%

100.0000000%

74.1916303

44

广播电视台

12

91.6666667%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

59.5283212

45

21

100.0000000%

9.5238095%

100.0000000%

9.5238095%

85.7142857%

73.8968964

46

12

90.9090909%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

73.8681090

47

241

90.6432749%

4.1493776%

99.5850622%

1.2448133%

98.7551867%

73.8108381

48

365

90.7284768%

7.3972603%

100.0000000%

3.0136986%

98.9041096%

73.7585171

49

17

100.0000000%

17.6470588%

100.0000000%

0.0000000%

94.1176471%

73.6589655

50

12

100.0000000%

8.3333333%

100.0000000%

0.0000000%

66.6666667%

73.2999272

51

13

88.8888889%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

73.1651989

52

328

91.3043478%

12.1951220%

99.3902439%

4.5731707%

99.0853659%

72.8364422

53

934

86.5248227%

16.8094218%

99.1434690%

6.5310493%

99.7858672%

72.8024498

54

200

92.0454545%

13.0000000%

99.5000000%

8.0000000%

97.0000000%

72.0880289

55

99

88.6792453%

4.0404040%

98.9898990%

2.0202020%

90.9090909%

71.8839786

56

21

94.1176471%

14.2857143%

100.0000000%

4.7619048%

90.4761905%

71.6475967

57

33

89.6551724%

12.1212121%

100.0000000%

0.0000000%

100.0000000%

71.4560041

58

151

86.4197531%

6.6225166%

99.3377483%

3.9735099%

99.3377483%

71.3850978

59

31

92.5925926%

12.9032258%

100.0000000%

9.6774194%

93.5483871%

71.3105795

60

35

84.8484848%

5.7142857%

100.0000000%

5.7142857%

100.0000000%

70.5283050

61

57

89.5833333%

14.0350877%

100.0000000%

3.5087719%

91.2280702%

70.3807945

62

3

100.0000000%

0.0000000%

100.0000000%

0.0000000%

0.0000000%

70.0124818

63

1

100.0000000%

0.0000000%

100.0000000%

0.0000000%

0.0000000%

70.0041606

64

广电网络公司

92

92.7536232%

25.0000000%

100.0000000%

10.8695652%

96.7391304%

69.7161085

65

88

85.3658537%

12.5000000%

100.0000000%

4.5454545%

96.5909091%

69.6078179

66

3

100.0000000%

33.3333333%

100.0000000%

0.0000000%

66.6666667%

69.0124818

67

129

80.8333333%

13.1782946%

99.2248062%

6.2015504%

99.2248062%

68.0686940

68

20

81.8181818%

20.0000000%

100.0000000%

5.0000000%

95.0000000%

66.6695756

69

5

80.0000000%

20.0000000%

100.0000000%

0.0000000%

100.0000000%

66.6208030

70

第二实验中学

11

66.6666667%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

65.3790999

71

33

72.4137931%

15.1515152%

100.0000000%

9.0909091%

100.0000000%

64.3609152

72

7

100.0000000%

57.1428571%

85.7142857%

28.5714286%

100.0000000%

63.8862671

73

19

66.6666667%

5.2631579%

100.0000000%

5.2631579%

89.4736842%

63.4650163

74

12

75.0000000%

41.6666667%

100.0000000%

0.0000000%

83.3333333%

60.0499272

75

16

50.0000000%

6.2500000%

100.0000000%

0.0000000%

93.7500000%

58.0665696

76

7

33.3333333%

0.0000000%

100.0000000%

0.0000000%

100.0000000%

53.6957909

77

9

44.4444444%

33.3333333%

100.0000000%

33.3333333%

100.0000000%

49.9263343

78

妇幼保健院

1


0.0000000%

100.0000000%

0.0000000%

100.0000000%

42.0041606

79

访

1


0.0000000%

100.0000000%

0.0000000%

100.0000000%

42.0041606

79

1


0.0000000%

100.0000000%

0.0000000%

100.0000000%

42.0041606

79

1


0.0000000%

100.0000000%

0.0000000%

100.0000000%

42.0041606

79

1


0.0000000%

100.0000000%

0.0000000%

100.0000000%

42.0041606

79




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